FAQ – answers to frequently asked questions
How can I make a booking?
You can make a non-binding request on the detail page of each finca. We will immediately forward your travel request to the respective homeowner and send you an email after their commitment.
If you want to make a fixed booking we will need the exact number of people (adults / children) and your full address. After receiving this information, we will send you the rental contract with all details.
Depending on the requested house a deposit of 30-50% is required. The remaining payment is made (also depending on the house) either 4-6 weeks before arrival or on arrival cash on the spot to the homeowner or his caretaker.
Can I reserve a finca?
A requested object can be optioned (pre-reserved) for a maximum of 5 days. An option does not automatically follow the non-binding request, but must be explicitly requested. We then forward the desired travel period to the homeowner and ask for an option. If the option is confirmed by the homeowner, we will inform you accordingly and block the desired travel period for a maximum of 5 days. The option will automatically expire at 6:00 pm after these 5 days if we have not heard from you until then. Please also note that a maximum of two houses can be reserved.
How does the payment work?
All payments must be made by bank transfer to the account specified in the rental agreement. The receipt of payments is not confirmed in detail by luxury holiday homes. If a payment has not arrived by an appointed date, we will contact you by email with a payment reminder.
When can I check in and when do I have to check out?
As a rule, the object you have booked is ready for occupancy from 15:00 on the day of arrival. On the day of departure you have until 10:00 o’clock to leave your holiday home. However, these times may vary depending on the size of the booked house. Especially with larger houses, there may be a later check-in, as more time is needed for cleaning. The time stated in the rental contract is binding for you. We would like to ask you to adhere to the given times so as not to disturb the procedure on the arrival / departure day. If there is no booking directly before or after you, these times can be handled flexibly by prior arrangement.
How does the house or key handover take place?
No later than 14 days before arrival you will receive all information about your arrival, including information on key collection and contact details of the owner or his Hausverwalter.Dazu particular includes detailed directions to the object or to an easy to find Treffpunkt.Bei some holiday homes the key is deposited in a so-called key box. In the documents you will find where to find this box and the corresponding pin code. Please let us know your flight details for arrival and departure no later than one week before arrival. We pass this information on to the caretaker of your finca, so that he can prepare for your arrival.
Is there a contact person on site to turn to?
If there are problems on site or should you have any questions, please always contact the person named in the documents. This then takes care of your request as soon as possible. Of course, you can always turn to luxury holiday homes, we will then forward your request to the appropriate contact.
Is there a minimum rental period?
With very few exceptions, all of the houses we offer can only be booked for a minimum rental period of 7 nights.
The arrival is usually possible on any day of the week, in the main season (April to October), some houses are only bookable from Saturday to Saturday.
In low season (October to April) you can also contact us for bookings of less than 7 nights.
It should be noted that the homeowner in principle wish a complete occupancy and the desired travel period may need to be adapted to the existing bookings.
Is there a cot / high chair?
For children under 2 years, cots and high chairs can be provided in all houses on request. For most accommodations, at least one bed or chair is included. More than one will be charged extra.
Are dogs allowed?
Dogs are usually not allowed in all our properties.
However, depending on the size / breed of the dog and the flexibility of the owner, an exception can sometimes be made. Please contact us!
Are linen and towels available in the house?
Yes, of course, you have towels and bed linen in sufficient amount available. For some properties, a weekly change of linen is included in the price, everything else can be booked for a surcharge.
As there are washing machines and mostly dryers in every house, it is always possible to wash the laundry once.
Who takes care of the pool and the garden?
The homeowner and / or steward regularly take care of the care of the pool and the garden. You do not have to worry about anything.
What happens if a construction site accidentally arises next to my accommodation?
We rigorously study houses that are affected by street noise or construction sites. Should there be unpredictable, prolonged disturbances, then do not hesitate to contact the owners, managers or our office. We can only provide a remedy if you notify us and then offer you another object.
What happens in case of power failure or bottleneck in the water supply?
If there is a power or water outage, then usually the owners are not responsible. On the contrary, these are typical “failures” of southern countries. Of course, the homeowners are anxious for a quick remedy, but often have no influence on preferred operation or special speed. Please have a little patience.
How does the garbage collection work?
In Majorca, there is no garbage collection at most houses, which comes directly to the house. Please dispose your garbage yourself!
For this purpose, please use the green dumpsters that are on many street corners. They also like to separate their garbage; There are now recycling stations for paper and glass in many places. In any case, please dispose the waste before you leave.
How long are the shops open?
Normally the large supermarkets are open daily from 9:00 to 21:00, in the main season also on Sundays, then i.d.R. from 10:00 to 14:00. Smaller countries are closed between 13:00 and 17:00.